Accessibility Statement for Waste Collection Brentford

This Accessibility Statement applies to the online information and digital services provided by Waste Collection Brentford. Our aim is to ensure that people in the Brentford area can access waste and recycling information, book services, and contact our team in a way that works for them, regardless of disability, technology, or personal preference.

Our commitment to accessibility

We are committed to making our digital waste collection services as accessible as possible for all residents and businesses in Brentford. This includes people with visual, hearing, cognitive, or motor impairments. We work to follow recognised best practice for accessibility so that information about collections, bulky waste, recycling points, and service updates is easy to find, understand, and use.

Standards and guidelines

Our goal is to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines explain how to make digital content more usable and accessible for everyone. By aiming for WCAG 2.1 AA compliance, we strive to provide a consistent and reliable experience for people using different browsers, devices, and assistive technologies.

We regularly review our online waste collection content for Brentford to maintain and improve compliance with these standards and to address any new accessibility issues that may arise as we update our services.

Screen-reader support

The pages describing Waste Collection Brentford services are designed to work with common screen readers. We aim to use clear headings, descriptive page titles, meaningful link text, and logical reading order. Images that convey important information are given text alternatives so that screen-reader users receive the same essential details about waste and recycling services.

Where possible, we avoid using images of text. When this is not possible, we provide equivalent descriptive text in the surrounding content so that people using screen readers or text-only browsers can still access the same information.

Keyboard navigation

Our digital content for waste collection in Brentford is designed so that you can move around the page and access key functions using only a keyboard. You should be able to navigate through menus, forms, and interactive elements using standard keyboard commands such as the Tab, Shift plus Tab, Enter, and arrow keys.

We also aim to make sure that the keyboard focus is always visible, so it is clear which element is currently selected. This benefits people who cannot use a mouse or touch screen and those who use alternative input devices that rely on keyboard navigation patterns.

Readable text and clear layout

We use plain language wherever possible to explain waste and recycling services in the Brentford area. Content is organised into clear sections with headings and short paragraphs to make it easier to scan and read. We work to ensure good colour contrast, legible font sizes, and layouts that adapt to different screen sizes so that information remains clear and accessible on desktops, tablets, and mobile phones.

Ongoing improvements

Accessibility is an ongoing process. As we update and improve our online services for Waste Collection Brentford, we continue to test pages, update content, and review feedback. Where we find issues that might create barriers for some users, we aim to fix them as quickly as possible and reduce the impact on residents and businesses who rely on our services.

Contact us about accessibility

If you experience any difficulty using our online waste collection services in Brentford, or if you need information in a different format such as large print, audio, or an alternative language, you can contact our accessibility team by email or telephone. Tell us which page or service you were using and what you were trying to do. We will work with you to provide the information you need and to improve accessibility for others.

We welcome feedback about the accessibility of our Waste Collection Brentford content. Your comments help us identify issues, prioritise improvements, and ensure that our services are inclusive and usable for everyone in the community.